RedBook
EscortsPremier Adult Entertainment Community HOME | ADS | FORUM myredbok
Subject: "Tech support for a recurring problem" Archived thread - Read only
    Previous Topic | Next Topic
printerPrinter Friendly view    
Conferences > Special Interest > Pool Hall > Topic #19799
Reading Topic #19799

epa epa rating
Charter Member
4970 posts, 7 feedbacks, 13 points		 23-Aug-10, 09:27 AM (PST)
Click to send private message to epa epa profileClick to add this user to your buddy list  
"Tech support for a recurring problem"
 
   How do you speak with tech support about a recurring problem? With my satellite TV provider, I'm having a recurring technical problem. I'm sure when I call them, they'll say, do X, Y, or Z, one of which will resolve the problem--for the moment. I can get the problem to go away temporarily myself, but it always comes back. How do you get them away from their script and toward a solution?

  Alert Top

 
Conferences | Forums | Topics | Previous Topic | Next Topic

wf_gfe_seeker wf_gfe_seeker rating
Charter Member
2184 posts, 19 feedbacks, 35 points		 23-Aug-10, 09:35 AM (PST)
Click to send private message to wf_gfe_seeker wf_gfe_seeker profileClick to add this user to your buddy list  
1. "RE: Tech support for a recurring problem"
In response to message #0
 
Which one?
Check this site/forum out, if possible, spend time reading, posting your issue, others will jump in.
If D* and if you are with them a while, there is a Retention Department to deal with these issues. Give them a call and ask for Retention Department.

http://www.dbstalk.com/forumdisplay.php?f=82

Always Seeking.

  Alert Top

bigbasin bigbasin rating
Member since 10-Feb-03
5650 posts, 12 feedbacks, 22 points		 23-Aug-10, 09:48 AM (PST)
Click to send private message to bigbasin bigbasin profileClick to add this user to your buddy list  
2. "RE: Tech support for a recurring problem"
In response to message #0
 
   LAST EDITED ON 23-Aug-10 AT 09:53 AM (PST)
 
Also, check on avsforum

if it is D, then, here, I'm not sure if the info is up to date

Tips

Be prepared with model number(s), account numbers, software version, detailed list of steps you have taken, date problem started, is the receiver getting plenty of air circ?, are you using a power strip? have you tried plugging it into a different outlet? are the connections tight?

bruce.churchhill@directv.com, bbchurchhill@directv.com: EVP
john.murphy@directv.com, jfmurphy@directv.com: SVP, Controller, CAO
patrick.doyle@directv.com, ptdoyle@directv.com: SVP, CFO
HZBitew@directv.com: Heywot Bitew, Business Operation Analyst - 310-964-6508
eafilipiak@directv.com: Ellen Filipiak, Senior Vice President of Customer Relations

To send a valentine to DirecTV's CEO, Chase Carey, email chase.carey@directv.com.

The corporate switchboard is 310-964-5000. You might be able to get to his secretary by calling that number and saying, "Carey's office, please," in a professional and composed tone.

  Alert Top

FirmWorm FirmWorm rating
Member since 28-Feb-06
1075 posts, 20 feedbacks, 27 points		 23-Aug-10, 11:15 AM (PST)
Click to send private message to FirmWorm FirmWorm profileClick to add this user to your buddy list  
3. "RE: Tech support for a recurring problem"
In response to message #0
 
   Just lie and tell them that whatever they suggested did not work. After a while they will escalate your call to the more experienced techs. Then you might be able to find a real answer.

  Alert Top

epa epa rating
Charter Member
4970 posts, 7 feedbacks, 13 points		 23-Aug-10, 01:14 PM (PST)
Click to send private message to epa epa profileClick to add this user to your buddy list  
4. "RE: Tech support for a recurring problem"
In response to message #3
 
   In general, they just say your receiver is bad and send a new one. Then, the same problem starts in a few days.

I'm also curious about this question in a more general sense, not just about my particular problem. When a problem can be temproarily fixed by some version of "reboot" but keeps recurring, how do you get them to find a fix for the recurrance rather than continually focus on the temporary fix? The same question sometimes applies to computers or other electronics.

  Alert Top

Penetra8r Penetra8r rating
Member since 22-Jul-10
149 posts, 4 feedbacks, 8 points		 23-Aug-10, 01:22 PM (PST)
Click to send private message to Penetra8r Penetra8r profileClick to add this user to your buddy list  
5. "RE: Tech support for a recurring problem"
In response to message #0
 
   They probably should just send you a new receiver, if that is the problem???

  Alert Top

Jacket1 Jacket1 rating
Charter Member
26228 posts, 35 feedbacks, 44 points		 23-Aug-10, 03:09 PM (PST)
Click to send private message to Jacket1 Jacket1 profileClick to add this user to your buddy list  
6. "RE: Tech support for a recurring problem"
In response to message #5
 
   That usually means a receiver from another user. In other words, two customers just trade problems with each other.

  Alert Top

Nemo69 Nemo69 rating
Charter Member
1508 posts, 14 feedbacks, 24 points		 23-Aug-10, 10:31 PM (PST)
Click to send private message to Nemo69 Nemo69 profileClick to add this user to your buddy list  
7. "RE: Tech support for a recurring problem"
In response to message #0
 
   LAST EDITED ON 23-Aug-10 AT 10:31 PM (PST)
 
If there is a problem and you want it fixed, DOCUMENT who you talked to, what date and time, NAME of the person you talked to, if your call was transferred, Name of that person...if they assign you a case number, the name of the person who gave you that number and his extension if possible. Record your calls...if you have to go to some other organization like BBB or consumer affairs dept, it will make it easier.

  Alert Top

Conferences | Forums | Topics | Previous Topic | Next Topic
   reviews | join vip | metasearch | terms of use | privacy top | help | faq    ©2010 myRedBook S.A.